Your Turn-Key IT Solutions Partner
Tell us what broke. Within 30 minutes, a named engineer owns it.
iTRINITY is a managed IT and cybersecurity company in Roodepoort, Johannesburg. We look after the whole stack for more than 250 South African businesses, from the people at their desks down to the backups. One number covers all of it.
Got five minutes? Try to hold the perimeter in FIREWALL
- Since
- 2012
- Clients
- More than 250 businesses
- Turn-key
- One partner, the whole chain
- Office
- Strubens Valley, Roodepoort
- Reach
- South Africa and abroad
- B-BBEE
- Level 2 contributor
Where it goes wrong, and what happens next
Pick a layer to see what goes wrong there and who sorts it out.
Layer 01 · The people at their desks
Outlook keeps freezing, and someone has lost half a morning to it.
Call 011 664 6219 and press 1, or email the desk. Every call becomes a ticket, and a named engineer owns it within 30 minutes. If the job needs hands on it anywhere in Gauteng, an engineer can be there the same day.
Layer 02 · Laptops, phones and sign-ins
A laptop with client files on it is stolen from a car.
We manage the laptops, the endpoint protection on them and the Microsoft 365 accounts your people sign in with. One call to the desk, which answers until 9pm, and we cut that laptop off from company email and files.
Layer 03 · The network and its security
The bank wants proof your security meets its standard before it will work with you.
Many of our clients, law firms especially, have to meet security requirements set to banking standards. We put that security in place and keep it running: the firewall, endpoint protection, email filtering and the network underneath them.
Layer 04 · Servers and the cloud
The file server won't come up on Monday morning.
We watch servers in your office, in Azure and in hosted infrastructure 24 hours a day, patch them out of hours, and see a disk filling up before it stops anything.
Layer 05 · Backups
Someone deleted the wrong folder. Or ransomware got in.
We keep copies off-site and test them: we restore a backup and open the files, so we know it works before the day you need it.
Five layers. One number.
Tell us what you need and we make it happen, so you don’t spend days finding the right companies and products. We manage the whole chain for you: hardware, cabling and on-site work, the network and its security, the cloud, and custom software through Forged, our development arm.
011 664 62191 support 4 escalate to a manager if a call isn’t moving
How support works
What happens after you call
Calls start at the tier that fits the problem: junior desktop engineers for day-to-day user issues, senior support engineers for servers and networks, and senior systems engineers and architects for the work that has to be right first time.
- Phone011 664 6219press 1 for support
- Emailsupport at itrinity.co.za
- OnlineLog a ticket online (opens in a new tab)
- Office
- Weekdays, 8am to 5pm
- Support desk
- Monitored until 9pm every weekday
- After 9pm
- Standby engineers on call
- System monitoring
- 24 hours a day, all year
A site visit has a R450 call-out fee (R675 after hours), plus travel and the engineer’s time. Rates exclude VAT. See the full rate card
Logged
Any timeBy phone, email or the support portal. Every call becomes a ticket, so it doesn't depend on one engineer's inbox, leave or sick days.
Assigned
30 minA named engineer takes the ticket and owns it until it's resolved or deliberately handed on.
Responding
How quickly we respond, remotely or on site, depends on how severe the call is and which agreement you're on. You agree the severity with us.
See response times by agreement
Response times by agreement Response within, in business hours Critical you can’t work Non-critical Managed (SLA) clients 2 hours 8 hours Ad-hoc clients 8 hours 24 hours Faster response is part of what a managed agreement pays for.
Not moving?
Press 4Call back and press 4. That goes straight to a manager, and we'd rather you used it than waited.
Your Tuesday and our Tuesday: one day of IT support, seen from both sides
A normal day at a 25-person firm. Some printing trouble, a dropped call, a late night.
The same day from the iTRINITY support desk in Strubens Valley, where your systems are watched whether or not anything is wrong.
A composite day, put together from the kinds of calls our desk handles every week. It isn’t one client’s actual day.
- 07:50
First one in. Her laptop is already up to date.
07:50Last night's backup, restored and opened.
We restore a server backup to a test folder and open a few files, so we know it works before the day you actually need it.
- 10:40
Nobody notices anything.
10:40Phishing email quarantined.
It pretended to be from the firm's bank, with a fake invoice attached, and was on its way to six inboxes. It never reached them.
- 13:05
A Teams call stutters for a few seconds, then carries on.
13:05The fibre line dropped.
The office switched to its LTE backup by itself. We logged the fault with the fibre provider and kept an eye on it until the line came back.
- 15:20
Reception can't print, and the courier is waiting.
15:20Call logged. Engineer on it at 15:31.
A named engineer connected remotely, found a printer driver that a Windows update had broken, and had it printing at 15:44.
- 19:40
A partner working late gets locked out after one password attempt too many.
19:40Unlocked while they waited on the phone.
Account unlocked, and multi-factor sign-in set up again on the new phone they'd forgotten to tell us about.
Photo: Vije Vijendranath, UnsplashThat was a quiet Tuesday.
Most of what we fix under a managed agreement, you never hear about. More than 250 South African businesses leave this side of the day to us, and have done since 2012.
What we do
One partner, from the helpdesk to the datacentre
We run it, every month
A managed agreement covers monitoring, patching, security, backups and unlimited support for your users, with faster response when something breaks.
- Managed IT & SupportYour outsourced IT department.Managed IT Services · Service Level Agreements (SLA) · RMM (remote monitoring and management)
- CybersecurityIdentity-first protection, from the inbox to the firewall.SentinelOne Endpoint Security · Firewall Solution · ePurifier Email Protection
- Microsoft 365 & AzureA dedicated Microsoft house.Microsoft 365 (Office 365) · Microsoft 365 Backups · Microsoft Entra ID (Azure AD)
- Cloud, Hosting & BackupsHosting, and backups we test.Server Cloud Hosting · Cloud-Hosted Backups · Colocation
We design, supply and build it
Projects and purchases, quoted up front and never started without your approval.
- Networking & ConnectivityOffice networks, Wi-Fi, fibre and failover.
- Hardware & ProcurementHP, Dell and Lenovo, supplied and supported.
- Consulting & AdvisoryStrategy, audits and governance.
- Software DevelopmentCustom software, built to fit.
Software is built by Forged ↗ (opens in a new tab), our development arm.
Who we work with
More than 250 businesses. Roughly a quarter are law firms.
We know what a matter file is worth, why retention periods aren’t negotiable, and that a deeds office deadline doesn’t move because a server is down. If you’re a law firm, ask us about the others. Several of them will take your call.
- Law firms and conveyancers69
- Engineering, industrial and utilities44
- Logistics, retail, trade and other32
- Accounting, finance and insurance28
- Healthcare, education and wellbeing20
- Professional services and consulting20
- Media, events and marketing18
- Property and facilities17
- IT, telecoms and software12
- Non-profit, church and community7
- Recruitment and HR2
“To be 100% honest, I can't say enough great things about iTRINITY. Our business relationship dates back to pre 2010 (could even be longer).”
“iTRINITY provides our businesses with value for money and outstanding support – a rarity in this day and age.”
“We have had the privilege of dealing with Terence Holding for almost ten years now, and our relationship with Terence has always been a positive one.”
What is iTRINITY?
iTRINITY Consulting (Pty) Ltd is a managed IT and cybersecurity company in Strubens Valley, Roodepoort, Johannesburg. It has run IT for South African businesses since 2012, and now looks after more than 250 clients in 11 sectors, roughly a quarter of them law firms.
What areas does iTRINITY cover?
We have one office, in Strubens Valley, Roodepoort. Across Gauteng an engineer can be on site the same day. For the rest of South Africa and for clients abroad we work remotely first, and travel when the job needs someone there. See where we work
What are your support hours?
The office is open Monday to Friday, 8am to 5pm. The support desk is monitored until 9pm every weekday, and standby engineers are on call after that. Proactive system monitoring runs 24 hours a day, every day.
How quickly do you respond?
Every call is assigned to a named engineer within 30 minutes. How quickly we then respond depends on the severity and your agreement. Managed (SLA) clients get a response within 2 business hours for critical calls and within 8 business hours for everything else. Ad-hoc clients get a response within 8 business hours for critical calls and within 24 business hours for everything else. Business hours are Monday to Friday, 8am to 5pm, excluding public holidays. If a call isn't moving, phone 011 664 6219 and press 4 to reach a manager.
What do you charge?
Ad-hoc desktop support is R760 an hour in normal hours and R1,050 after hours, and remote work is billed in 30-minute increments. A site visit adds a call-out fee of R450 (R675 after hours) and travel at R7.20 per km on the round trip from our office in Strubens Valley. All rates exclude VAT. Managed agreements are a monthly fee, priced per environment once we've seen what you run. See the full rate card
Are you a Microsoft partner? Do you handle Microsoft 365, Azure and Copilot?
Yes. We're a Microsoft Partner and a Microsoft Small Business Specialist. We roll out, secure and look after Microsoft 365, Azure and Copilot, and help businesses get what they pay for from their licensing.
What makes iTRINITY different from other IT companies?
We've run IT for South African businesses since 2012, and the engineers who set up your systems are the ones who support them, so they can usually tell you what's wrong before they've finished logging in. One partner looks after the whole stack, from the helpdesk to the datacentre, and our rates are published.
Do you provide cybersecurity and penetration testing?
Yes. We design, install and manage firewalls and SentinelOne endpoint protection, monitor them around the clock, and run penetration tests and incident response to find weaknesses before attackers do.
Do you offer hosting and colocation?
Yes. We run our own servers and have a datacentre presence, so we offer server hosting, colocation and our own SaaS products.
How do we get started?
Book a free Cyber Health Check. We review your security, backups and IT setup and tell you in plain language where you stand, whether or not you move to us.
Free, and no obligation
Get a free Cyber Health Check
We review your security, backups and IT setup, then tell you in plain language where the gaps and risks are. Whether or not you move to us, you’ll know where you stand.
- A conversation. Half an hour, no charge. Mostly us asking what your business does and what your technology stops you doing.
- We look at what you run. What’s healthy, what’s at risk, and what's costing you money without anyone noticing.
- You get it in writing. What we found, what we’d do about it, in what order, and what each part costs.
Or call 011 664 6219 and press 1.
We use your name and email only to arrange your check. See our privacy policy.