FAQ

Frequently Asked Questions

What makes iTRINITY so unique?

We supply individual, quality, prompt and reliable services to our clients that’s invaluable, efficient and innovative.

Why would I do business with iTRINITY?

We are passionate about IT and our clients and we strive to consistently provide innovative solutions to make our clients’ business more efficient.

What are the response times?

Critical – 4 Hours Remote or Onsite assistance

Non-Critical – Same or next business day

What does iTRINITY do for their clients?

We are passionately committed to supplying a service like no other. Supporting our clients with any and all IT issues. We strive to find a solution to any problem that arises. We love troubleshooting!

Who will be handling my support calls?

Tier 1 – Junior Desktop Engineers

Tier 2 – Senior Support Engineers

Tier 3 – Senior Systems Engineers and Architects

What are the support offerings?

Remote – billed in 30 minute increments

Onsite – billed in hourly increments

Start with a free IT assessment

A quick assessment of your current IT set up will let us know exactly how and where you can save time and money.

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