About iTRINITY
Running IT for South African businesses since 2012
One office in Strubens Valley, Roodepoort, and more than 250 client businesses, most of them firms that need their technology to work without employing someone full time to make it happen.
iTRINITY at a glance
- What we do
- iTRINITY is a managed IT and cybersecurity company. We work as a business's outsourced IT department for a monthly fee, or ad hoc at published hourly rates, across managed support, cybersecurity, Microsoft 365 and Azure, cloud, hosting and backups, networking, hardware, consulting and software development.
- Where we are
- One office, at Clearwater Office Park in Strubens Valley, Roodepoort, Johannesburg. Engineers can be on site the same day across Gauteng. The rest of South Africa and international clients are supported remotely first.
- Since
- 2012.
- Clients
- More than 250 businesses in 11 sectors. Law firms and conveyancers are the largest group, at roughly a quarter.
- Response targets
- Every call is assigned to a named engineer within 30 minutes. Managed (SLA) clients get a response within 2 hours for critical calls and 8 hours for non-critical calls. Ad-hoc clients get a response within 8 hours and 24 hours. These are response times, not fix times, counted in business hours (Monday to Friday, 8am to 5pm, excluding public holidays).
- Languages
- Support is available in English and Afrikaans. Written documents go out in English.
- Support hours
- The office is open Monday to Friday, 8am to 5pm. The support desk is monitored until 9pm on weekdays, standby engineers are on call after that, and system monitoring runs 24 hours a day.
- Published rates
- Desktop support and maintenance is R760 an hour in normal hours and R1,050 after hours, excluding VAT. A site visit adds a R450 call-out fee (R675 after hours) and R7.20 per km. See the full rate card
- How to reach us
- Call 011 664 6219 (press 1 for support, 4 to escalate), send a message, or log a ticket in Nucleus, our support portal (opens in a new tab).
Real engineers, real relationships
We design the environment, build it, secure it, monitor it, and answer the phone when it misbehaves. The people who set your systems up are the same people who support them, which is why our engineers can usually tell you what’s wrong before they’ve finished logging in.
We also keep the documentation current, so any of our engineers can walk into your business and be useful within minutes.
One office, and we say so
Some providers list a dozen addresses they don’t occupy. We have one, in Roodepoort. Across Gauteng an engineer can be on site the same day when a job needs hands on it. For the rest of South Africa we work remotely first and travel when it’s warranted, and we support clients abroad and South African businesses with offshore offices or staff.
Who we partner with
- Microsoft
- Microsoft Partner and Microsoft Small Business Specialist. Most of our clients run on Microsoft 365, Azure, Windows Server and Active Directory.
- Hardware
- HP, Dell and Lenovo, so we can source, license, install and manage the warranty in one line item.
- Security
- Sophos, ESET, Kaspersky, WatchGuard, Mimecast, Securicom, Beachhead and uSecure, among others. We aren’t tied to one vendor, so we recommend per client: the right endpoint product for a twelve-person practice isn’t the right one for a manufacturer with a factory floor.
How we start
No charge until you agree to something specific
- 01
A conversation
Half an hour, no charge and no obligation. Mostly us asking what your business does and what your technology currently stops you doing.
- 02
We look at what you run
An assessment of your environment as it stands: what's healthy, what's at risk, and what's costing you money without anyone noticing.
- 03
You get it in writing
What we found, what we'd do about it, in what order, and what each part costs. Whether you act on it with us or with somebody else is your call.
- 04
We run it, if you want us to
Ad hoc at published rates, or a managed agreement where we monitor, patch, secure, back up and support everything for a monthly fee.
If we aren’t the right fit for your business, we’d rather find that out early than three months into an agreement.
The company
- Registered name
- iTRINITY Consulting (Pty) Ltd
- Registration number
- 2012/170337/07
- VAT number
- 4770268235
- B-BBEE status
- Level 2 contributor
- Established
- 2012
- Office
- Clearwater Office Park, Building 5, Ground Floor, Millennium Blvd, Strubens Valley, Roodepoort, 1724
Tell us what broke, or what worries you
A named engineer owns every call within 30 minutes. If you'd rather start with a look at where you stand, the Cyber Health Check is free.