What we do
One partner for the whole stack
From the helpdesk to the datacentre, our own team installs, secures and supports every layer. Most clients use the first four services every month and call on the rest when they need them.
We run it, every month
A managed agreement covers monitoring, patching, security, backups and unlimited support for your users, with faster response when something breaks.
- Managed IT & SupportYour outsourced IT department.We manage, monitor and support your whole IT environment for a monthly fee, and most of what we fix, you never hear about. The office is open 8am to 5pm on weekdays, the support desk is monitored until 9pm, standby engineers cover the nights, and system monitoring runs around the clock.Read about Managed IT & Support
- CybersecurityIdentity-first protection, from the inbox to the firewall.Layered, identity-first security that we design, install and run for you, covering the firewall, every laptop and server, and the inbox. We also help you qualify for cyber insurance and keep it.Read about Cybersecurity
- Microsoft 365 & AzureA dedicated Microsoft house.We roll out, secure and look after Microsoft 365, Azure and Copilot, so you get what you pay for in licensing and your data stays protected.Read about Microsoft 365 & Azure
- Cloud, Hosting & BackupsHosting, and backups we test.Server, domain, email and VoIP hosting, and backups that are tested rather than only scheduled. We run our own infrastructure, so each workload goes where it fits: the cloud, our datacentre, or a mix of both.Read about Cloud, Hosting & Backups
We design, supply and build it
Projects and purchases, quoted up front and never started without your approval.
- Networking & ConnectivityOffice networks, Wi-Fi, fibre and failover.We design, build and manage office networks and connectivity, with LTE failover that keeps you online when the fibre goes down.Read about Networking & Connectivity
- Hardware & ProcurementHP, Dell and Lenovo, supplied and supported.We source, license, install and support the hardware and software your team uses, and manage the warranties. Buy it outright, or rent it to spread the cost.Read about Hardware & Procurement
- Consulting & AdvisoryStrategy, audits and governance.Audits, solution design and IT governance from engineers who aren't tied to one vendor, including rules for how your business uses AI.Read about Consulting & Advisory
- Software DevelopmentCustom software, built to fit.Custom software for the places where off-the-shelf doesn't fit, built by Forged, our development arm.Read about Software Development
What it costs
Our rates, published
You should be able to compare us without booking a meeting first.
Ad hoc
No retainer and no monthly commitment. You call, we help, and we invoice the hours at these rates. Most clients start here.
Managed
A monthly fee, priced per environment once we’ve seen what you run. It includes faster response: critical calls within 2 business hours instead of 8, and everything else within 8 business hours instead of 24. Clients usually move across when they keep calling about the same few things, because by then preventing them costs less than fixing them. We’ll tell you honestly whether you’ve reached that point.
| Excl. VAT | Normal hours | After hours |
|---|---|---|
| Desktop support and maintenance | R760 | R1,050 |
| Server support and maintenance | R1,150 | R1,575 |
| Consulting: advanced server support and implementation | R1,350 | R1,725 |
| Project management | R1,150 | |
| Call-out fee, per visit The engineer’s time on the road | R450 | R675 |
| Travel, per km Round trip from our office in Strubens Valley to your premises, at any hour | R7.20 | |
- Normal hours are 8am to 5pm, Monday to Friday. After-hours rates apply outside that, at weekends and on public holidays.
- Remote work is billed in 30-minute increments, so a five-minute fix isn’t a billable hour. On-site work is billed hourly, plus the call-out fee and travel.
- Larger work is quoted up front and never started without your approval.
Not sure where to start?
Book a free Cyber Health Check. We look at your security, backups and IT setup, and tell you in writing what we'd do first.