Your outsourced IT department.
Managed IT & Support
We manage, monitor and support your whole IT environment for a monthly fee, and most of what we fix, you never hear about. The office is open 8am to 5pm on weekdays, the support desk is monitored until 9pm, standby engineers cover the nights, and system monitoring runs around the clock.
What’s included
Managed IT Services
Proactive management, monitoring and support of your infrastructure, systems and users through a dedicated team.
Service Level Agreements (SLA)
Response times agreed in writing: critical calls within 2 business hours and everything else within 8, with someone accountable for meeting them.
RMM (remote monitoring and management)
Monitors device health, automates patching and enables remote troubleshooting to minimise downtime.
Off-site Monitoring
Continuous visibility into servers, network devices and critical systems with proactive issue detection.
IT & Project Management
Professional delivery of IT initiatives on time and on budget, with clear stakeholder communication.
What it gets you
- Reduced downtime
- Predictable IT costs
- Expert support on tap
- More time for your core business
Common questions
What's included in a managed agreement?
Proactive monitoring, patching, security, backups and unlimited support for your users, for a monthly fee.
What does managed IT cost?
Managed agreements are priced per environment once we've seen what you run. If you'd rather pay as you go, ad-hoc work is invoiced at our published hourly rates, with no retainer.
How quickly do you respond to managed clients?
Every call is assigned to a named engineer within 30 minutes. Critical calls get a response within 2 business hours and non-critical calls within 8. Those are response times, not fix times.
Other services
- CybersecurityIdentity-first protection, from the inbox to the firewall.
- Microsoft 365 & AzureA dedicated Microsoft house.
- Cloud, Hosting & BackupsHosting, and backups we test.
- Networking & ConnectivityOffice networks, Wi-Fi, fibre and failover.
- Hardware & ProcurementHP, Dell and Lenovo, supplied and supported.
- Consulting & AdvisoryStrategy, audits and governance.
- Software DevelopmentCustom software, built to fit.
From the blog
We’re on site the same day across Gauteng, and remote-first for the rest of South Africa and abroad.See where we work or our published rates.
Tell us what broke, or what worries you
A named engineer owns every call within 30 minutes. If you'd rather start with a look at where you stand, the Cyber Health Check is free.